Terms & Conditions – WillowPR Virtual Assistant Services
Effective from: 1st June 2025
By working with WillowPR Virtual Assistant Services, you agree to the following terms and conditions. These are here to ensure clarity, fairness, and professionalism for us both.
1. Services Offered
WillowPR provides virtual assistant support to small businesses and entrepreneurs. Services include, but are not limited to:
- Administrative support
- Social media management and scheduling
- Research tasks
- Creation of personalised social media planners
- Sale of digital downloads and templates
2. Rates & Payment Terms
Pay As You Go (PAYG) Clients
- Charged at £35 per hour.
- Booking form required to confirm work.
- All work amendments to be in writing.
- Minimum of 48 hours’ notice required for task requests.
- Project work to be paid in advance.
- Payment is due on receipt of invoice.
- Late payment for work completed, will result in a late payment fee.
Retainer Clients
- Minimum of 3 hours per month.
- Invoiced on the 1st of each month, with payment due upfront.
- Work will begin once payment is received.
- Tasks will be completed within 48 hours of the request unless otherwise discussed based on the project’s size or urgency.
3. Cancellation & Refunds
- PAYG clients can cancel with a minimum of 48 hours’ notice.
- Retainer payments are non-refundable once paid.
- Refunds for other services (e.g., digital products or ad-hoc tasks) will be considered on a case-by-case basis at the discretion of WillowPR.
4. Working Hours
- Core hours: Monday to Thursday, 10am–3pm (UK time).
- Scheduled work may take place outside these hours if agreed in advance.
- Communication received outside of core hours will be responded to during working hours where possible.
5. Turnaround Times
- Retainer client tasks are usually completed within 48 hours of the request.
- Larger or more complex projects may require additional time — this will be communicated clearly at the time of booking.
- For PAYG clients, availability will be confirmed upon booking.
6. Confidentiality & Data Protection (GDPR)
- WillowPR respects your privacy and complies with the UK GDPR.
- Client information, data, and project content will be treated as confidential and will not be shared with third parties.
- A secure CRM system is used to store client contact and project information.
- You may request to see, update, or delete your data at any time.
7. Digital Downloads
- Digital products (e.g., planners and templates) are for personal/business use only.
- Sharing, reselling, or redistributing digital products is strictly prohibited.
- Due to the nature of digital downloads, these are non-refundable once accessed.
8. Client Responsibility
- Clients are responsible for providing clear instructions, access details, and any materials needed to complete the task.
- Delays in providing this information may affect turnaround times.
9. Changes to Terms
WillowPR reserves the right to update these terms as needed. Any changes will be communicated via email or visible on our website.
If you have any questions about these terms or would like to discuss a custom service package, feel free to get in touch.